Two IADT Students Enhance Customer Experience with Phone Chargers
January 31, 2015
WattSpot supplies phone-charging facilities to cater for any smartphone in offices or canteens for staff, tables or bars for customers, but to name a few scenarios. With a built in battery, the unit is free to move around from table to table, desk to desk and capable of charging up to 25 phones with its powerful lead acid battery.
In many cases this can be seen as a customer service that many organisations can benefit from, particularly in food and drinks catering industry. If this service was available in bars, coffee shops it could easily entice customers to stay for longer periods of time, benefiting both the business, from potential customer purchases, and for the customer, for increased customer satisfaction.
Applied Psychology student Conor Nolan and Entrepreneurship student Conor McGowan (21) are the founders of WattSpot, a firm supplying an innovative service to the hospitality industry. The business aims to tackle battery consumption issues for consumers on the go, through the provision of free phone charging facilities across the country.
Speaking about the launch of the new website the two founders, who study at the Dun Laoghaire Institute of Art, Design and Technology (IADT), had this to say:
“We know how inconvenient it can be stuck with no battery in town or in college and have nowhere to charge your phone. So we decided to do something about it. The product is suitable for a whole host of businesses from coffee shops to hotels, golf clubs to restaurants and many more”
WattSpot began several months ago, when the founders began cold calling businesses with their idea for the service. Since then it has grown rapidly and is now available in establishments such as Insomnia Coffee Company, Topaz and independent businesses across Ireland. With exposure at events such as the Web Summit, WattSpot is set to expand to the UK within the next few months.
“Businesses benefit from the incentive for customers to enter their establishment to charge their phones for free. Sales increase and the overall customer experience is elevated. Everyone’s a winner. It’s simple really!” said Nolan, who came up with the concept.
“I asked Conor (McGowan) what he thought of the idea about a year ago now, and we’ve really come a long way since then. The response to WattSpot has been incredible and the support has been unbelievable.”
Today the new WattSpot site was launched at IADT. The site was created by digital marketing agency Castle33, founded by IADT graduate Eoin Dixon Murphy, who is now Creative Director at the agency.
The new website WattSpot.ie is tailored to both provide information to prospective clients and, most notably, features a map with WattSpot locations so customers can track down the nearest charging point.
The founders have also recently secured a spot on Enterprise Ireland’s New Frontiers Programme, which will see the WattSpot HQ locate to the Media Cube on IADT’s campus in Dun Laoghaire. Speaking about New Frontiers Nolan concluded:
“It’s exactly what we needed and we are grateful to everyone involved for the opportunity. Really exciting times ahead!”